Common questions
Answers on orders, delivery, returns and looking after your skin.
Are your products genuine?
Yes. Everything we list is sourced through authorised suppliers, and we do not sell replicas or grey-market stock.
How long will my order take to arrive?
Delivery options, costs and estimated timeframes are shown at checkout for your address. See our shipping information for more.
Can I return something?
Our refund policy sets out returns and refunds in full. Nothing in it limits the consumer guarantees you have under Australian Consumer Law, which apply to faulty, unsafe or misdescribed products regardless of how long ago you bought them.
A product irritated my skin. What should I do?
Stop using it and contact us. Patch testing a new product on a small area first is worth doing, particularly with actives, but if something has caused a reaction we want to hear about it.
How should I store my skincare?
Somewhere cool and out of direct sunlight. Check the period-after-opening symbol on the packaging for how long a product lasts once opened.
Do you ship outside Australia?
Available destinations and rates are shown at checkout. See our shipping information for what we currently deliver to.